I'm not sayin' I'm gonna run out and buy this guy's book RIGHT NOW, but this interview was fascinating. I highly recommend taking 6 mins. to read it.
Ron Burley, Customer Service Avenger
Wednesday, March 12, 2008
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2 comments:
This is a brilliant article, certainly one of the best I've read on this topic. Thanks for sharing! Kinda makes me want to get out there and try his techniques... come on, retail workers, grieve me somehow!
--Ryan
P.S. Sort of in return... what do you think of this one?
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